House Rules and Safeguarding policy

The virtual Future Dreams House is a place for individuals (over the age of 18) who have been diagnosed with breast cancer to share, listen, collaborate and provide encouragement and support. We do not provide or recommend medical treatment or meet medical needs.

Our online community meet-up groups and workshops focus on peer-to-peer support and on increasing the emotional, mental and social wellbeing of our online members and building social connections and resilience.

The focus of the group is on increasing the physical, mental, emotional and social wellbeing of our members and building social connections and resilience. 

If you have any medical questions, please either speak with the Future Dreams breast care nurse directly if she is available, or ask your oncology team, regional clinic team and/or clinical nurse specialist. 

Our experts and specialists hosting the online sessions are all affiliated with Future Dreams and will welcome individuals and regularly remind people of the rules that are in place for our community.

Our online hosts will give members a safe space to share their thoughts at the appropriate time. They will look out for situations that break the community guidelines and they will address the situation by requesting privately that they retract unhelpful remarks, interruptions and inappropriate information. They will offer support and guidance when needed, making sure the space remains supportive and everyone is included. They will identify people in need and refer them in a private message to the safeguarding resources if they require. 

All Members of the Future Dreams House online community will need to acknowledge and agree to the role of the Admin Team in managing and moderating the group activities. 

Members also acknowledge and agree that the online team have the right to verify and/or refuse admission to any Group and/or cancel membership at any time and for any reason and/or modify, delete or remove any content at their discretion. 

The online team will not accept any liability for any post, share, or other communication which breaches the rules. 

The email address for the online team is

These guidelines and any actions taken by the online team are intended to make sure the Future Dreams Virtual House remains a welcoming environment for all those who need support. 

By joining the Future Dreams Virtual House you must agree to the terms of use set out below. 

We kindly request that members of the group: 

  1. Are polite and respectful of each other. 
  2. Take personal responsibility for all comments made and for following the content guidelines provided here.  
  3. Respect the different backgrounds, beliefs and personalities of others in the group.  
  4. Do not knowingly share misleading or false information, checking the source before sharing.  
  5. Do not make defamatory statements about a person, organisation or other.  
  6. Practice empathy, understanding and compassion towards the people who join seeking help and support.  
  7. Read and comply with the content guidelines.  
  8. Know that the group is not the right place to get help in a crisis. 
Please see the safeguarding guidelines:
Content/messaging guidelines – The content policy outlined here is intended to ensure the groups remain friendly, supportive, reassuring environments for new and existing members alike, where interactions are positive and polite and where disagreements can be dealt with respectfully. In line with this, the following content is not allowed: 
  1. Negative or unhelpful comments.  
  2. Content that contains any unsolicited or unauthorised advertising and promotional materials, commercial or otherwise, including links to websites containing such materials. For purposes of this clause, “advertising and promotional materials” includes but is not limited to surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages.
  3. Inflammatory comments or discussions.
  4. Medical advice. We encourage group members to share their experiences of care and what worked for them but please don’t give medical advice. This is the difference between ‘I found this technique worked well’ and ‘You should try this particular medicine’. Everyones situation and medical history are different, and what you read in the groups should never replace the advice given to you by your GP and other medical professionals.
  5. You may make recommendations for services, but these should be based on your genuine personal experiences with a service. 
  6. Personal contact details. If you wish to share these details with another member, please do so through private messaging.
Complaints / grievances – The complainant must not respond or engage in any discussion which they are offended by. They will need to approach the online host of the group to ensure they are aware of the situation and this host will then investigate further and take any action deemed reasonable and proportionate. 
This may include: 
  1. Reiterating the group rules to all participants.
  2. Informally discussing with relevant participants to ensure there isn’t a repeat of any inappropriate discussion. 
  3. Removing relevant participants from the group (depending on the context of the situation).
  4. Managing relevant participants of the group through the disciplinary process (depending on the context of the situation).
Safeguarding – The Future Dreams Virtual House will not be monitored in the break out spaces, as such, it is not an appropriate place to get help in a crisis. If something in the breakout sessions brings up a feeling or emotion that you’d like to talk through, we’d like to remind you that you are not alone and encourage you to seek support and speak with friends, family, your GP, your oncology team and/or clinical nurse specialist. If you are concerned about an individual within the break out space, please private message the online team or email
The list below explains what mental health crisis services are available. These helplines are staffed by trained people ready to listen. They won’t judge you and could help you make sense of what you’re feeling. 
  • Samaritans – 24 hours a day 116 123 
  • SANEline – 4.30pm – 10.30pm 0300 304 7000 
  • National Suicide Prevention Helpline UK – 6pm – 3.30am 0800 689 5652 
  • Campaign Against Living Miserably (CALM) – 5pm – midnight 0800 58 58 58 
  • Shout – Text support service text SHOUT to 85258 
  • Mind – Weekdays – 9am – 6pm 0300 123 3393 
  • Macmillan Cancer support – 8am – 8pm 0808 239 1557 
If you feel like you might attempt suicide, or may have seriously harmed yourself, you need urgent medical help. Please: 
  1. Call 999 for an ambulance 
  2. Go straight to A&E, if you can 

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