Get in Touch With Us
This page explains how to contact the Non Gamstop Casino editorial team, what we can help with and what we can't. We are an independent research and review site, so we don't run casinos, hold player accounts or handle payments. If you have a question about the guides on vievma.com, you are in the right place.
Who you are contacting
Our content is researched and edited by a small team, with Neil Macfarlane as the named author. We compare casinos that operate outside GamStop, explain bonuses, payments and withdrawals, and try to make the restrictions clear. We can only speak for our own pages. We can't speak for any casino.
We don't publish a phone number or a live chat service. For the most current way to send us a message, use the contact method or form provided in the site menu or footer. Please don't send passwords, full card numbers or identity documents to us. We will never need them.
What we can help with
- Corrections. If a bonus term, payment method or rule on our pages looks out of date, tell us. Casino terms change often, and our facts were last checked on 29 September 2026.
- Questions about our guides. Unsure what a wagering requirement, cashout limit or verification check means? Ask, and we will point you to the relevant guide.
- Feedback on a casino listing. If your own research differs from what we say about a site, we would like to know. Please include what you found and where you found it.
- Editorial or partnership enquiries. Introduce yourself and explain what you have in mind. Commercial relationships do not decide how casinos are ranked.
What we can't do
Many people write to us with a problem at a casino. We understand the frustration, but we can't act on it directly.
- We can't release or speed up a withdrawal, reopen an account or overturn a bonus decision.
- We can't act as your representative in a dispute or promise an outcome.
- We can't see your account, and we don't recommend sharing account details with us.
If you have a dispute, start with the casino's own complaints process. Keep screenshots, dates, transaction references and copies of the terms you accepted. If it isn't resolved, look at the complaint route named in the casino's terms, such as the licensing body or an alternative dispute resolution service. Be aware that a casino licensed overseas may offer you less recourse than a UK-licensed operator.
Tips for a message we can answer quickly
- Give the page or guide you are asking about, so we can find it.
- Say whether you are reporting an error, asking a question or giving feedback.
- Include the casino name and the specific term or claim, with a link or screenshot if you have one.
- Tell us the date you saw it, because offers and terms change.
What happens next
A member of the team reads each message. We don't promise a set reply time, and we can't answer every enquiry individually, but factual corrections are prioritised. If we confirm an error, we update the page and check the surrounding information as well.
If gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, please speak to someone who can help. GamCare runs the National Gambling Helpline on 0808 8020 133, and support is free and confidential. You can also use tools such as deposit limits, self-exclusion, and gambling blocking software. Sites outside GamStop don't take part in that scheme, so it is worth thinking carefully about whether they suit you. Gambling is for adults aged 18 and over and should never be treated as a source of income.
Before you write to us
Your answer may already be in our main guide, Trusted Non GamStop Casinos UK 2026. It covers how we assess casinos, how bonuses and withdrawals work, and what to check before you sign up. If it doesn't answer your question, send us a message and we will do our best to help.